Returns & Refunds Policy

While we’re confident that you’ll just love your purchase from us, if for some reason you don’t, then return it within 10 days of receipt. Goods need to be returned in the condition in which they were delivered. We can arrange a refund or replacement item to be sent out. Please note refunds do not include freight and packaging costs which are the responsibility of the purchaser unless the returned item is a result of our error. Change of mind returns may incur a 20% handling fee.

If your purchase has been damaged in transit, we will offer the option of either a replacement or refund – but we must be notified of damages within 3 days of delivery. Once we have been notified, please return the item for the refund to be processed. Please send returns to:

The Boltholder

P O Box 259
9 Farmers Road
Matamata 3440
New Zealand

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